A Case for Adding Healthy Friction into AI Workflows
Why the best AI workflows push back, and how alignment through debate delivers better quality than frictionless speed.
Beyond the Vibe: Building AI Workflows That Work
A hackathon showed me AI doesn't scale on speed. It scales on structure.
Invisible Hands and the Everything Bagel
Why the best customer experiences are emergent; born from friction.
Reducing the Support Load of Your Design System
The 1,647 hours of unplanned support work — where it comes from, and how to cut it.
Scaling Your Design System
Lessons from scaling Kite across five organizations and forty-plus teams.
What's Your ProtoTYPE? Picking the Proper Prototype to Suit the Task
Choosing the right kind of prototype for the question you're actually trying to answer.
Responsive Web Design: Much More Than Media Queries
Why responsive design is an experience-and-process problem, not just a CSS one.
Control: Dialing In the Digital Experience
How a sense of control shapes an experience — agency, learned helplessness, and the research behind them.
What Movie UIs Say About the Future
What science-fiction interfaces get right — and wrong — about where real interaction design is heading.
Writing
Published thinking
Articles, white papers, and adapted talks on design systems, leadership, and building with AI.